Monkey + Moon Ltd is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and store your personal information when you visit our website, purchase products, or subscribe to our emails.

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1. Who We Are

Monkey + Moon Ltd
Registered Address: 34 Highland Road, Southsea, Portsmouth, PO4 9AH
Email: hello@monkeyandmoon.com

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2. What Information We Collect

We may collect the following data from you:

• Name, email address, postal address, and phone number (for order processing or newsletter signup)

• Payment details (processed securely via third-party providers like Stripe or PayPal)

• Purchase history

• Website usage data (via cookies or analytics tools)

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3. How We Use Your Information

We use your information to:

• Process and deliver orders

• Send order confirmations and dispatch updates

• Respond to enquiries

• Send marketing emails (only if you opt in)

• Improve our website and customer experience

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4. Legal Basis for Processing

We process your data under the following bases:

Contract (e.g. fulfilling your order)

Consent (e.g. marketing emails)

Legitimate Interest (e.g. improving services)

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5. How We Share Your Data

We only share your data with trusted third parties necessary to run our business, including:

• Payment processors (e.g. Stripe, PayPal)

• Delivery services (e.g. Royal Mail)

• Email platforms (e.g. Mailchimp)

We never sell your data.

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6. How Long We Keep Your Data

We retain data only for as long as necessary to fulfil the purpose it was collected for, including legal or tax obligations.

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7. Your Rights Under GDPR

You have the right to:

• Access the personal data we hold about you

• Correct inaccurate data

• Request deletion of your data

• Withdraw consent at any time

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